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Q. HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Orders placed before 9 am Monday through Friday will ship the same day. Orders placed after 9 am will ship the next business day. All orders placed after 9 am eastern time on Friday will not ship until Monday. Some items ship separately and those are noted in the product description.
View additional shipping information here.
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Q: HOW SOON WILL I GET MY ORDER
It depends on which shipping method you choose. Please allow at least 24 hours to ship your order and once it ships it depends on which method of shipping you have chosen. For example, if you place your order on Monday at 10 AM it will ship on Tuesday. If you choose overnight shipping your order will arrive on Wednesday, if you chose 2 day it will arrive on Thursday, 3 day on Friday and ground takes up to 5 days. Most orders arrive within 6 business days. We do not ship on weekends. We ship from beautiful sunny New Jersey.
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Q: HOW CAN I TRACK OR SEE THE STATUS OF MY ORDER?
You can log onto our website at anytime to see the current status of your order. Simply click on the Order Status link. We will email your tracking number with 2 business days of your order.
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Q: WHAT IS MY TRACKING NUMBER?
You can log onto our website at anytime to see the current status of your order. Simply click on the Order Status link. We will email your tracking number with 2 business days of your order.
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Q: CAN I GET IT FASTER?
Sure can, but it will cost you! Check out the overnight shipping charges, you will see them when you are ready to check out.
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Q: DO YOU SHIP OVERSEAS?
Yes we do accept overseas and Canadian orders on our website. You can chose your shipping address and shipping method during the checkout process! However please note that your shipping charges listed on the website DO NOT INCLUDE CUSTOMS, DUTIES AND TAXES these are your full responsibility to pay upon arrival into your country.
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Q: WHAT IF YOU DO NOT SHIP TO MY COUNTRY?
If your country is not available on our site you can visit http://www.bongous.com. Bongous.com will create a US shipping address for you. Then you can complete your order with this new address. Your order will be shipped to this new address and then shipped to your location at your call. With this service, you can order from multiple US companies, have all orders shipped to this address and then save money by having all of your orders shipped overseas at once.
Bongous is a third-party company and Too Fast is not responsible for any issues regarding shipping if the bongous.com service is used.
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Billing FAQ's
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Q: IS YOUR SITE SECURE?
Yes of course! We are on a secure server (SSL) so no need to worry.
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Q: WHEN WILL MY CARD BE BILLED?
Once your order is pulled and shipped, we will then bill your card. Your bank will put a hold on
the funds needed to pay for your entire order at the time you place the order.
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Q: WHAT HAPPENS AFTER I PLACE MY ORDER?
If everything is in stock, your order will ship within 1 business day and we’ll email you a tracking number. If any item is out of stock, then you will be notified by email, if you do not respond within 48hrs, we will not charge you for the OOS item and ship the rest of your order. We don't backorder any items.
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Q: WHAT HAPPENS IF MY CARD COMES BACK DECLINED?
If a card is declined because you do not have enough money in your account, then your card is NOT authorized and you will see nothing on your credit card statement.
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Q: YOUR SITE KEEPS SAYING MY CARD IS DECLINED, BUT I JUST CHECKED MY BANK ACCOUNT AND ALL MY MONEY IS GONE! WHAT IS GOING ON?
If a credit card is declined for any "security" reason such as a billing address mismatch or security code mismatch, then your issuing bank (credit card) will put a hold on those funds. These funds may show up as withdrawn or charged by us, however, we have NOT actually charged your account. In fact, we immediately inform your issuing bank that your card was declined and ask them to please release the funds back to you. But it still may take up to 10 business days for your issuing bank to release the funds back into your account! There is nothing we can do about this. Please call the issuing bank for your credit card (the bank who is named on your credit card) and ask them when the funds will be released. If your card is declined, please DO NOT KEEP TRYING TO CHARGE THE SAME CARD!!! Every single time you try to charge it and it is declined the bank will put a hold on your funds!
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Q: HOW LONG WILL THE "HOLD" ON MY MONEY LAST?
If you paid by...Credit Card: Refunds processed within 1-5 business days.Bank Account DEBIT Card: Refunds processed within 3-10 business days.
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Q: CAN I PAY BY CHECK OR MONEY ORDER?
It is much faster to pay with a credit card through our site, but we will accept money orders and certified checks. We don’t accept personal checks though.
If you’d like to pay with a money order, we have some simple directions. Please go to your shopping cart and click checkout. Then choose your shipping method and click continue. The next page will be the payment page, please print that page and mail it along with your money order to:
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Q: CAN I RETURN THIS CRAP?
Yes, as long as the item is still in perfect condition, we will gladly accept returns. We do NOT accept returns on any Swimwear or Underwear!!
- Item must be returned with 21 days of order.
- For USA customers, please email sales@toofastonline.com and ask for a return shipping label. We will email you a prepaid return shipping label so you can return the merchandise. When we receive the return, we will refund you for the merchandise. We do not refund your original shipping costs.
- For International Customers, please pay to ship the merchandise back to us. When we receive the return shipment, we will refund you for your merchandise. We do not refund your original shipping costs.
- No refunds or exchanges on bathing suits.
- No refunds or exchanges on sale or clearance items.
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Q: CAN I EXCHANGE THIS CRAP?
Yes, as long as the item is still in perfect condition, we will gladly accept exchanges on most items. We do NOT accept exchanges on any Swimwear or Underwear!!
- Item must be returned with 21 days of order.
- We'll pay to ship your new item to you, but we ask that you pay to ship the original item back to us.
- If you are exchanging for a more expensive item, we will charge you the difference.
- If you are exchanging for a less expensive item, we will refund you the difference.
To exchange an item, please ship the item back to us along with your original receipt or a note with your order number. Also, let us know what item you would like in exchange. You can send exchanges to:
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Q: I RECEIVED MY ORDER BUT ITEMS WERE MISSING?
If an item is missing from your shipment, please check your order status through our website. If an item was out of stock, you will see a refund.
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Q: DID YOU RECEIVE MY RETURN?
Please click the Order Status link on our site. If we have processed your return, you will see a refund in your order history.
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Q: DID YOU PROCESS MY EXCHANGE?
Please click the Order Status link on our site. If we have processed your exchange, you will see a note in the "Customer Service Notes" section.
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Q: CAN I FAX AN ORDER IN?
Yes, please fax the order to 609.447.3300
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Q: DO YOU CHARGE SALES TAX?
If you live in N.J. We are required to charge you sales tax. Otherwise, no. We'll cover the taxes for you if there are any. International customers are required to pay any customs tax.
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Q: DO YOU ACCEPT CASH?
Sorry, we don’t accept cash at this time. It’s just not safe to send cash through the mail.
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Q: DO YOU PROVIDE A MONEY BACK GUARANTEE?
Yes, if you don’t like the item we’ll be happy to refund your money. Just return the item back to us within 21 days of your order and we’ll issue a full refund. We just ask that you pay to ship the item back to us.
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Q: WHAT IS YOUR CANCELATION POLICY?
We’ll gladly cancel your order if it hasn’t shipped yet. If your order has already shipped, then you can simply write “Return to Sender” on the box when you receive it. Once we receive the returned item, we will refund you for the products you purchased, but we do not refund your shipping costs because we actually have to pay for those shipping costs plus the return shipping costs.
Please call us if you would like to cancel your order.
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General FAQ's
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Q: HOW DO I SEARCH FOR A FRIENDS WISHLIST?
You can search for a friend's wishlist by visiting this page. Gift Registry Search. If you friend's wishlist is set to anonymous, you will need to search by nickname. If your friend's wishlist is NOT set anonymous you can search by both first and last name, or email.
See below on help sharing a wishlist.
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Q: HOW DO I SHARE MY WISHLIST WITH MY FRIENDS AND FAMILY?
Sharing you wishlist is easy. You can get to your wishlist by visiting the "My Account" link at the top and then clicking on "View My Wishlist". This page shows what products are in your wishlist and contains your wishlist settings. It also has a link for you to email your friends and family to allow them to visit your wishlist.
- ***If your wishlist is set anonymous, then your friends will not be able to search for your list by your name or email. They will only be to able search by Nickname.
- ***Set a Nickname so your friends and family can use to search for your list. (A nickname is only needed, if your list is set to anonymous.)
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Q: HOW LONG HAS TOO FAST BEEN IN BUSINESS?
We got started in 2003.
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Q: DO YOU OFFER WHOLESALE?
Yes, we have a wholesale site. You can check it out at www.TooFastClothing.com
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Q: HOW DO I CONTACT YOU GUYS IF I WANT TO MODEL FOR THE WEBSITE?
We are in need of models quite regularly here at Too Fast for pictures for our website. If this sounds like something you would be interested in please feel free to email me your portfolio or if you do not have one, 3 full body shots and one head shot of yourself to Maureen@toofastonline.com
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