Frequently Asked Questions




    Billing FAQ's


  • Q: IS YOUR SITE SECURE?

    Yes of course! We are a Google Trusted Store and run on a secure server (SSL) so no need to worry.

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  • Q: WHEN WILL MY CARD BE BILLED?

    Once your order is pulled and shipped, we will then bill your card. Your bank will put a hold on the funds needed to pay for your entire order at the time you place the order.

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  • Q: WHAT HAPPENS IF MY CARD COMES BACK DECLINED?

    If a card is declined because you do not have enough money in your account, then your card is NOT authorized and you will see nothing on your credit card statement.

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  • Q: YOUR SITE KEEPS SAYING MY CARD IS DECLINED, BUT I JUST CHECKED MY BANK ACCOUNT AND ALL MY MONEY IS GONE! WHAT IS GOING ON?

    If a credit card is declined for any "security" reason such as a billing address mismatch or security code mismatch, then your issuing bank (credit card) will put a hold on those funds. These funds may show up as withdrawn or charged by us, however we have NOT actually charged your account. In fact, we immediately inform your issuing bank that your card was declined and ask them to release the funds back to you. But it still may take up to 10 business days for your issuing bank to release the funds back into your account! There is nothing we can do about this. Please call the issuing bank for your credit card (the bank named on your credit card) and ask them when the funds will be released.

    If your card is declined, please DO NOT KEEP TRYING TO CHARGE THE SAME CARD!!! Every time you try to charge it and it is declined the bank will put a hold on your funds!

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  • Q: HOW LONG WILL THE "HOLD" ON MY MONEY LAST?

    If you paid by...
    Credit Card: Refunds processed within 1-5 business days.
    Bank Account DEBIT Card: Refunds processed within 3-10 business days.

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  • Q: CAN I PAY BY CHECK OR MONEY ORDER?

    It is much faster to pay with a credit card through our site, but we will accept money orders and certified checks. We don’t accept personal checks though.

    If you’d like to pay with a money order, we have some simple directions. Please go to your shopping cart and click checkout. Then choose your shipping method and click continue. The next page will be the payment page. Please print that page and mail it along with your money order to:

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  • Q: CAN I RETURN THIS CRAP?

    Yes. As long as the item is still in perfect condition, we will gladly accept returns. We do NOT accept returns on any Swimwear, Underwear, or Body Jewelry!! A more full description of the rules on returns can be found here: Returns and Exchanges

    • Item must be returned with 21 days of order.
    • For International Customers, please pay to ship the merchandise back to us. When we receive the return shipment, we will refund you for your merchandise. We do not refund your original shipping costs.
    • For footwear items must be shipped back in their shoe box, within another larger shipping box.
    • No refunds or exchanges on bathing suits or body jewellery.
    • No refunds or exchanges on sale or clearance items.

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  • Q: CAN I EXCHANGE THIS CRAP?

    Yes. As long as the item is still in perfect condition, we will gladly accept exchanges. We do NOT accept exchanges on any Swimwear, Underwear, or Body Jewelry!! A more full description of the rules on exchanges can be found here: Returns and Exchanges

    • Item must be returned within 21 days of order.
    • We'll pay to ship the new item to you, but we ask that you pay to ship the original item back to us.
    • For footwear items must be shipped back in their shoe box, within another larger shipping box.
    • If you are exchanging for a more expensive item, we will charge you the difference.
    • If you are exchanging for a less expensive item, we will refund you the difference.

    To exchange an item, please ship the item back to us along with your original receipt or a note with your order number. Also, let us know what item you would like in exchange. You can send exchanges to:

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  • Q: HOW DO I CANCEL AN ORDER?

    We can only cancel an order if it has not been shipped yet. If you would like to cancel an order you can do one of two things.

    • You can email us at Crissy@toofastonline.com

    In order to cancel your order you must have your order# or invoice#. The person you get in touch with will be able to tell if your order has shipped already.

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  • Q: HOW DO I CANCEL AN ORDER IF IT ALREADY SHIPPED?

    If you would like to cancel an order that has already shipped you must treat it as a return. You will have to receive the package and then follow the guidelines for returns, you can find them a couple questions above this one


    Please note that if you refuse the package, while it will be sent back to us, refused package have zero priority in the shipping world and can easily take 4-6 months to get back to us. If you refuse the package we will refund you once we get the package back, minus the shipping cost and the value of any goods that we find damaged. Further your account may be subject to suspension or deletion. We don't like refused packages.

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  • Q: DID YOU RECEIVE MY RETURN?

    Please click the Order Status link on our site. If we have processed your return, you will see a refund in your order history.

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  • Q: DID YOU PROCESS MY EXCHANGE?

    Please click the Order Status link on our site. If we have processed your exchange, you will see a note in the "Customer Service Notes" section.

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  • Q: CAN I FAX AN ORDER IN?

    Yes, please fax the order to 609.447.3300

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  • Q: DO YOU CHARGE SALES TAX?

    If you live in New Jersey we are required to charge you sales tax. Otherwise, no. International customers are required to pay any customs tax.

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  • Q: DO YOU ACCEPT CASH?

    Sorry, we don’t accept cash at this time. It’s just not safe to send cash through the mail.

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  • Q: DO YOU PROVIDE A MONEY BACK GUARANTEE?

    Yes, if you don’t like the item we’ll happily refund your money. Just return the item back to us within 21 days of your order and we’ll issue a full refund. We just ask that you pay to ship the item back to us.

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  • General FAQ's


  • Q: HOW LONG HAS TOO FAST BEEN IN BUSINESS?

    We got started in 2005.

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  • Q: DO YOU OFFER WHOLESALE?

    Yes, we have a wholesale site. You can check it out at www.TooFastClothing.com

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Have another question? Email retail@toofastonline.com.