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  • Too Fast Apparel

  • 1000 Delsea Dr, Unit F1
  • Westville, NJ 08093
  • Phone: 800.431.1528
  • Canada: 609.385.0166
  • International: +0016093850166
  • Fax: 609-447-3300
  • E-Mail: retail@toofastonline.com
  • WHOLESALE CUSTOMERS ONLY...
  • US Customers: 609-385-0166
  • Canadian Customers: 609-385-0166
  • International Customers: +0016093850166
  • Fax: 609-447-3300
  • E-Mail: jeff@toofastonline.com

Frequently Asked Questions



Shipping FAQ's


  • THE QUICK HITS.

    Delivery time includes 1-2 business day for processing.

    Orders are shipped Monday-Friday.

    Orders are not shipped on Saturdays, Sundays, or holidays.

    3 Day and Overnight orders must be in before 9 AM EST to ship out same business day.

    3 Day and Overnight orders placed after 9 AM EST will ship the following business day.

    3 Day and Overnight orders are delivered Monday-Friday. They are NOT delivered Saturday or Sunday.

    Signature required for all 3 Day and Overnight orders.

    Watch for an email from us. We may need additional information to process your order.

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  • Q: WHAT HAPPENS AFTER I PLACE MY ORDER?

    If everything is in stock, your order will ship within 1-2 business days for domestic or 2-3 business days for international and we'll email you a tracking number. Shipping times are subject to change during peak holiday season. If any item is out of stock, then you will be notified by email. If you do not respond within 24 hours we will adjust your total based on availability and ship your order. We do not backorder any items.


  • Q: WHY DOESN'T THE LINK PROVIDED RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I PLACED?

    Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is just the time required for online tracking systems to update. Try tracking your package again the following day-it should work by then.

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  • Q: CAN I CHANGE THE DESTINATION OF MY SHIPMENT AFTER IT HAS SHIPPED?

    For international orders we are sorry but it is not possible. For domestic orders contact us at retail@toofastonline.com if you would like to reroute the order. Please note that even if we can reroute your shipment there will be a surcharge for the service.

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  • Q: I HAVE NOT RECIEVED MY PACKAGE, WHO SHOULD I CONTACT?

    Please allow 1-2 business days for order processing (2-3 days for international). Also, remember we only ship orders Monday through Friday. Once your order has been processed you will receive an email with your tracking information in it! If you're still concerned your order may have gone missing, simply email Crissy@toofastonline.com and we'll look into it for you.

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  • Q: WHAT IF I RECEIVED MY ORDER BUT ITEM(S) WERE MISSING?

    If an item is missing from your shipment, please check your invoice to see if you were billed for it. If your invoice states "Ordered 1 Shipped 0" you were not billed for it. If you were billed for the item but did not receive it, please email Crissy@toofastonline.com

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  • Q: DO YOU SHIP OVERSEAS?

    Yes. We accept overseas, Canadian, and APO/FPO orders on our website. You can choose your shipping address and shipping method during the checkout process! However please note: shipping charges listed on the website DO NOT INCLUDE CUSTOMS, DUTIES AND TAXES. It is your responsibility to pay for these once the shipment upon arrival in your country.

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  • Q: HOW MUCH DO I PAY FOR INTERNATION SHIPPING?

    Your shipping price will be determined online by the weight of your order and the shipping destination. After the "Shipping Address" page, you’ll see price for your order. *PLEASE NOTE: CERTAIN COUNTRIES CHARGE ADDITIONAL CUSTOMS FEES AND INDEPENDENT CARRIER CHARGES. TOO FAST CAN'T ANTICIPATE THESE COSTS AND WILL NOT BE ABLE TO REIMBURSE YOU FOR ANY ADDITIONAL FEES INCURRED. BEFORE PLACING YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE TO FIND OUT WHAT KINDS OF FEES YOU CAN EXPECT.

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  • Q: CAN YOU MARK MY ORDER AS A GIFT SO I DON'T PAY CUSTOMS FEES?

    We're sorry, but we are not able to designate any packages as gifts.

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  • Q: WHAT IF YOU DO NOT SHIP TO MY COUNTRY?

    If your country is not available on our site you can visit http://www.bongous.com. Bongous.com will create a US shipping address for you. Then you can complete your order with this new address. Your order will be shipped to this new address and then shipped to your location at your call. With this service, you can order from multiple US companies, have all orders shipped to this address and then save money by having all of your orders shipped overseas at once.

    Bongous is a third-party company and Too Fast is not responsible for any issues regarding shipping if the bongous.com service is used.

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  • Billing FAQ's


  • Q: IS YOUR SITE SECURE?

    Yes of course! We are a Google Trusted Store and run on a secure server (SSL) so no need to worry.

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  • Q: WHEN WILL MY CARD BE BILLED?

    Once your order is pulled and shipped, we will then bill your card. Your bank will put a hold on the funds needed to pay for your entire order at the time you place the order.

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  • Q: WHAT HAPPENS IF MY CARD COMES BACK DECLINED?

    If a card is declined because you do not have enough money in your account, then your card is NOT authorized and you will see nothing on your credit card statement.

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  • Q: YOUR SITE KEEPS SAYING MY CARD IS DECLINED, BUT I JUST CHECKED MY BANK ACCOUNT AND ALL MY MONEY IS GONE! WHAT IS GOING ON?

    If a credit card is declined for any "security" reason such as a billing address mismatch or security code mismatch, then your issuing bank (credit card) will put a hold on those funds. These funds may show up as withdrawn or charged by us, however we have NOT actually charged your account. In fact, we immediately inform your issuing bank that your card was declined and ask them to release the funds back to you. But it still may take up to 10 business days for your issuing bank to release the funds back into your account! There is nothing we can do about this. Please call the issuing bank for your credit card (the bank named on your credit card) and ask them when the funds will be released.

    If your card is declined, please DO NOT KEEP TRYING TO CHARGE THE SAME CARD!!! Every time you try to charge it and it is declined the bank will put a hold on your funds!

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  • Q: HOW LONG WILL THE "HOLD" ON MY MONEY LAST?

    If you paid by...
    Credit Card: Refunds processed within 1-5 business days.
    Bank Account DEBIT Card: Refunds processed within 3-10 business days.

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  • Q: CAN I PAY BY CHECK OR MONEY ORDER?

    It is much faster to pay with a credit card through our site, but we will accept money orders and certified checks. We don’t accept personal checks though.

    If you’d like to pay with a money order, we have some simple directions. Please go to your shopping cart and click checkout. Then choose your shipping method and click continue. The next page will be the payment page. Please print that page and mail it along with your money order to:

    • Too Fast Apparel

    • 1000 Delsea Dr, Unit F1
    • Westville, NJ 08093
    • Phone: 800.431.1528
    • Canada: 609.385.0166
    • International: +0016093850166
    • Fax: 609-447-3300
    • E-Mail: retail@toofastonline.com
    • WHOLESALE CUSTOMERS ONLY...
    • US Customers: 609-385-0166
    • Canadian Customers: 609-385-0166
    • International Customers: +0016093850166
    • Fax: 609-447-3300
    • E-Mail: jeff@toofastonline.com

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  • Q: CAN I RETURN THIS CRAP?

    Yes. As long as the item is still in perfect condition, we will gladly accept returns. We do NOT accept returns on any Swimwear, Underwear, or Body Jewelry!! A more full description of the rules on returns can be found here: Returns and Exchanges

    • Item must be returned with 21 days of order.
    • For International Customers, please pay to ship the merchandise back to us. When we receive the return shipment, we will refund you for your merchandise. We do not refund your original shipping costs.
    • For footwear items must be shipped back in their shoe box, within another larger shipping box.
    • No refunds or exchanges on bathing suits or body jewellery.
    • No refunds or exchanges on sale or clearance items.

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  • Q: CAN I EXCHANGE THIS CRAP?

    Yes. As long as the item is still in perfect condition, we will gladly accept exchanges. We do NOT accept exchanges on any Swimwear, Underwear, or Body Jewelry!! A more full description of the rules on exchanges can be found here: Returns and Exchanges

    • Item must be returned within 21 days of order.
    • We'll pay to ship the new item to you, but we ask that you pay to ship the original item back to us.
    • For footwear items must be shipped back in their shoe box, within another larger shipping box.
    • If you are exchanging for a more expensive item, we will charge you the difference.
    • If you are exchanging for a less expensive item, we will refund you the difference.

    To exchange an item, please ship the item back to us along with your original receipt or a note with your order number. Also, let us know what item you would like in exchange. You can send exchanges to:

    • Too Fast Apparel

    • 1000 Delsea Dr, Unit F1
    • Westville, NJ 08093
    • Phone: 800.431.1528
    • Canada: 609.385.0166
    • International: +0016093850166
    • Fax: 609-447-3300
    • E-Mail: retail@toofastonline.com
    • WHOLESALE CUSTOMERS ONLY...
    • US Customers: 609-385-0166
    • Canadian Customers: 609-385-0166
    • International Customers: +0016093850166
    • Fax: 609-447-3300
    • E-Mail: jeff@toofastonline.com

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  • Q: HOW DO I CANCEL AN ORDER?

    We can only cancel an order if it has not been shipped yet. If you would like to cancel an order you can do one of two things.

    • You can call us at 800.431.1528 Ext:1
    • You can email us at Crissy@toofastonline.com

    In order to cancel your order you must have your order# or invoice#. The person you get in touch with will be able to tell if your order has shipped already.

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  • Q: HOW DO I CANCEL AN ORDER IF IT ALREADY SHIPPED?

    If you would like to cancel an order that has already shipped you must treat it as a return. You will have to receive the package and then follow the guidelines for returns, you can find them a couple questions above this one


    Please note that if you refuse the package, while it will be sent back to us, refused package have zero priority in the shipping world and can easily take 4-6 months to get back to us. If you refuse the package we will refund you once we get the package back, minus the shipping cost and the value of any goods that we find damaged. Further your account may be subject to suspension or deletion. We don't like refused packages.

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  • Q: DID YOU RECEIVE MY RETURN?

    Please click the Order Status link on our site. If we have processed your return, you will see a refund in your order history.

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  • Q: DID YOU PROCESS MY EXCHANGE?

    Please click the Order Status link on our site. If we have processed your exchange, you will see a note in the "Customer Service Notes" section.

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  • Q: CAN I FAX AN ORDER IN?

    Yes, please fax the order to 609.447.3300

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  • Q: DO YOU CHARGE SALES TAX?

    If you live in New Jersey we are required to charge you sales tax. Otherwise, no. International customers are required to pay any customs tax.

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  • Q: DO YOU ACCEPT CASH?

    Sorry, we don’t accept cash at this time. It’s just not safe to send cash through the mail.

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  • Q: DO YOU PROVIDE A MONEY BACK GUARANTEE?

    Yes, if you don’t like the item we’ll happily refund your money. Just return the item back to us within 21 days of your order and we’ll issue a full refund. We just ask that you pay to ship the item back to us.

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  • General FAQ's


  • Q: HOW LONG HAS TOO FAST BEEN IN BUSINESS?

    We got started in 2005.

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  • Q: DO YOU OFFER WHOLESALE?

    Yes, we have a wholesale site. You can check it out at www.TooFastClothing.com

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Have another question? Email retail@toofastonline.com.